General business conditions for the portal www.cnd.sk
, The web site - website www.cnd.sk, company CND Travel, sro, with registered office: Štefánikova 47, 811 04 Bratislava, IČO: 51897822, registered in the Commercial Register of the Municipal Court Bratislava III, insert number 130782/B issues these General Terms and Conditions of the portal www.cnd.sk
The website operator runs www.cnd.sk and through this Portal mediates the sale of services in the form of the sale of Vouchers (vouchers) of the Provider to the Customer. The Operator has a contractual relationship with each Provider for sales representation or mediation of the sale of vouchers for services provided by the Provider to the Customer. The Provider has undertaken to accept the Vouchers submitted by the Customers and to provide them with the Performance in accordance with the Offer. Payment operations for the purpose of paying the price of the Voucher (voucher) are carried out between the Customer and the Provider through the Operator, who is entitled to do so on the basis of a contract with the Provider.
In case of the Provider's request for mediation of the contract according to the Act on Tours No. 170/2018 Coll., The Operator is entitled to act as a travel agency and mediate on behalf of the Provider, concluding contracts for arranging a trip in accordance with § 714a et seq. 40/1964 Coll. Civil Code. In such a case, Customers apply Vouchers directly to the Operator, who will ensure a binding trip reservation with the Provider. If it is a mediation of such a contract, the Operator shall state these facts, in particular the address and contact details for the application of the Voucher (voucher) in the Offer as part of the specification of the Performance on the Voucher (voucher).
Operator operates a Reservation System to Search Reservation of Accommodation in Hotels in the World on a Portal Site www.cnd.sk/hotely-sveta. On this site, customers have the option to book a stay at a selected hotel using the online form. After successful booking and payment for services, the Operator will deliver a voucher to the Customer - confirmation of the reservation on the basis of which the Customer is entitled to receive hotel services at a particular Provider. The Business Terms and Conditions applicable to the Reservation System are modified in Article VII - Reservation system
Article I
definitions of terms
For the purposes of these General Terms and Conditions, the following terms and abbreviations indicated by a capital letter have the following meaning:
1. operator the company CND Travel, sro, with registered office: Štefánikova 47, 811 04 Bratislava. The Operator mediates the sale of the Provider's Vouchers (vouchers) to the Customer via the Portal;
2. provider is a natural or legal person who sells specific Vouchers (vouchers) offered on the Portal and provides Fulfillment to the Customer based on the presented Vouchers (vouchers) within the scope of his business authorization; Providers are also accommodation facilities and travel agencies on behalf of which the Operator sells vouchers for stays and tours, respectively mediates this sale in accordance with the Travel Act No. 170/2018 Coll. as amended
3. The customer is a natural or legal person who orders and purchases a voucher on the Portal;
4. portal Operator's website www.cnd.sk (and / or cnd.sk);
5. Offer is a time-limited offer for the sale of Vouchers for the Provider's services published on the Portal. The offer contains in particular the contact details of the Provider, a description and description of the Performance, the period of validity of the vouchers, the place of application, which is included in the price, any mandatory and optional supplements, which the Customer pays directly to the Provider.
6. Voucher is confirmation of the time-limited right of the Customer towards the Provider to provide services under the conditions specified in the Offer and / or on the Voucher itself;
7. fulfillment is a list of services provided by the Provider to the Customer, specified in the Offer and on the Voucher;
8. Terms & Conditions are these General Business Conditions of the Operator for the provision of services through the Portal, which regulate the rights and obligations of the Operator, Customer and Provider in the provision and use of the Operator's services, while the GBTC are published and available in electronic form on the Portal.
Article II
Order and purchase of a voucher
1. The Operator publishes on the Portal Offers for Vouchers (vouchers) for the Provider's services, the purchase of which the Customer can order and which the Customer can buy.
2. The duration of the Offer, ie the possibility to purchase vouchers (vouchers) is determined by agreement between the Provider and the Operator and neither the Provider nor the Operator undertakes to any minimum duration of the Offer.
3. Provision of the current Performance by the Provider is regulated by the conditions of use of the Voucher specified in the Offer and the general business conditions of the Provider
4. The order and purchase of Vouchers is carried out through the Portal through one of the payment gateways of the Portal. Upon successful completion of the payment through the online payment gateway, the voucher will arrive at the Customer's account within a few minutes. To deliver the voucher, the Customer is obliged to properly complete the order by paying on the website of the bank's payment gateway until he returns to www.cnd.sk. Only then will the Portal receive payment information and send the Customer a voucher or information on where the electronic version of the voucher is located. In the case of payment by bank transfer, the voucher or information where its electronic version is located will be sent to the Customer only after the payment has been credited to the Operator's account and identified on the basis of the Variable Payment Symbol.
5. By pressing the "buy" or "buy as a gift" button and filling in the necessary data, the Customer orders the purchase of a Voucher (hereinafter referred to as "Order“). The order becomes binding for the Customer with the obligation to pay, whereby the Customer undertakes to pay the price for the voucher. Before completing the order, the Customer confirms that he has read the GTC valid at the time of the Order.
6. After sending the Order, the Customer is obliged to pay the price for the Voucher (voucher) either directly when ordering via online payment, or no later than 3 days from delivery of an e-mail message from the Operator confirming the order and payment instructions (payment amount, account number). , for which the price must be paid, variable symbol - order number). The Operator is authorized by the Provider to receive payments to pay the price for the voucher from the Customer.
7. The voucher is considered delivered at the moment of being added to the list of purchased vouchers of the client "My orders" on Portal as well as sending an e-mail message with information where the electronic version of the Voucher is located at the e-mail address provided by the Customer during the Order
8. Tax documents in relation to the purchase of a voucher (voucher) are issued by the Provider in accordance with applicable legislation. In the case of offers, the subject of which is the mediation of a contract pursuant to the Act on Tours No. 170/2018 Coll., The Operator issues tax documents directly at the request of the Customer. Tax documents are sent in electronic form free of charge. If the customer wishes to issue and send a tax document by post, the Operator is entitled to charge postage, including a handling fee for issuing and sending a paper tax document in the amount of 2 € + VAT in the case of ordinary letter shipment and 4 € + VAT in the case of registered letter shipment. The Customer pays these fees in advance to the Operator's account.
9. The Operator is not liable for damages incurred by the Customer as a result of an incorrectly stated e-mail address when ordering.
Article III
Rights and obligations
1. The Operator shall deliver the Voucher to the Customer in electronic form, in the manner specified in Article II.3, no later than within 7 working days from the crediting of the price for the Voucher to the Operator's account, while the Customer prints out the Voucher.
2. The printed Voucher is an eligible proof of the rights to provide the Provider's Performance to the Customer.
3. The Operator provides the Provider with access to the list of purchased Vouchers (vouchers), in particular for the purpose of preventing counterfeiting of Vouchers (vouchers) in order to perform a possible check of the Voucher submitted by the Customer to the Provider, as well as for keeping records of drawn Vouchers.
4. The Customer is entitled to use the Voucher under the conditions that are published in the specific Offer, on the Voucher and possibly in the instructions delivered to the Customer together with the voucher (Voucher). The validity period of the voucher (Voucher) is always stated directly on the Voucher (voucher).
5. When using the Voucher, ie when using the service, the business conditions of the Provider apply. The use of the voucher is also considered a binding reservation confirmed by the Provider, or the signing of a contract for the provision of a trip between the Provider and the Customer
6. After the expiration of the validity of the Voucher (voucher), the Customer loses the right to provide the Performance without the right to a refund of the price paid for the Voucher (voucher).
Article IV
Responsibility of the Operator and the Provider
1. The Provider, as the supplier of the Performance, is responsible for:
a. for the delivery of the Performance in the quality and scope according to the Offer,
b. for the truthfulness and completeness of the Offer and
c. for the fulfillment of all rights of the Customer arising from the valid legal regulations in connection with and the provision of the Performance.
2. The Operator is not responsible for the things according to point 1 of this article, which the Customer acknowledges. The Operator is responsible for the proper and timely delivery of the voucher (Voucher) to the Customer in accordance with these GBTC.
3. The Customer is entitled to exercise all its rights, claims and any complaints arising from the Performance directly with the Provider. When filing a complaint or claim regarding the Performance, the Customer files a complaint with the Provider. If it is not possible to resolve the complaint on the spot, the Operator recommends that the Customer file a complaint directly at the place of Performance in writing, have its receipt confirmed by the Provider and inform the Operator about the complaint. The Operator undertakes to develop the necessary cooperation to resolve the Customer's complaint.
4. In the event that the Operator incurs damage due to the fact that the Customer or the Provider has not complied with these GTC or generally binding legal regulations in connection with the use of the Portal, it is entitled to full compensation for the damage. The damage must be compensated to the Operator by the person who demonstrably caused it.
Article V
Reclamation conditions
1. In the event that the Customer does not receive the Voucher (voucher) he has purchased within the period under these GBTC, the Customer may complain about this non-delivery or defective delivery of the Voucher. The Customer may also complain if the conditions stated on the Voucher are in conflict with the conditions stated in the Offer. The customer is obliged to claim the defects in writing by e-mail to the address: This e-mail address is protected against spam robots. You need JavaScript enabled to view it. The deadline for making a complaint is 48 hours from the delivery of the Voucher and in case the Voucher is not delivered at all, then 3 working days from the expiry of the deadline for its delivery. If the Customer does not claim the defects within the deadlines and in the manner specified above, his rights to claim the defects expire.
2. The operator is obliged to eliminate the defects according to point 1 within 3 working days from the delivery of the complaint. In the event that the defect is not removed within the given period, the Customer is entitled to withdraw from the purchase of the Voucher.
3. Complaints about the scope and content of the Performance are governed exclusively by the Provider's complaint conditions and generally binding legal regulations.
Article VI
Withdrawal from the purchase, termination of the Order, purchase of the Voucher
1. In the event that the Customer does not pay the price for the Voucher (voucher) within the period according to these GTC, the Order and the right to purchase the Voucher (voucher) shall expire without further notice.
2. The Operator has the right to withdraw the Offer from the Portal if it finds that the information or data provided in the Offer is incorrect, incomplete or incorrect or the Offer has another defect for which it cannot be offered. If Orders and / or purchase of Vouchers have been placed in the meantime in relation to such Offer, these are canceled and the Operator returns the Customer the price for the Voucher (voucher) paid by the Customer to the Customer's account from which he executed the subject within 10 days of withdrawing the Offer. payment.
3. The Customer is entitled to withdraw from the purchase without giving a reason within 14 calendar days from the date of payment of the Voucher. The Customer may not withdraw from the purchase if he has already used the Voucher or the validity of the Voucher has expired in the meantime. To withdraw from the purchase of the Voucher, the Customer is obliged to deliver to the Operator a notice of withdrawal from the purchase of the Voucher to the e-mail address. This e-mail address is protected against spam robots. You need JavaScript enabled to view it. and that within this period. Operator to 15 days of OBDRZani this notice will return the price for the Voucher (voucher) paid by the Customer to the account, which the Customer shall notify the Operator.
4. Some Providers reserve the right to change the price during the duration of the Offer. The customer has the right to withdraw from the purchase even if the price has changed after payment of the Voucher. In such a case, the Operator will return the price of the Voucher to the Customer within 7 days of receiving the notice of withdrawal from the purchase.
General terms and conditions - Reservation system (hotels of the world)
1. The Operator is an intermediary but is not a contracting party to contracts for the provision of hotel services concluded through the Reservation System. In the offer, the Operator always specifically mentions the Service Provider, which offers the services that are the subject of such a contract. Contracts concluded through the Reservation System are concluded and fulfilled in accordance with the general business conditions of individual Providers (suppliers of hotel services). All information provided in the Offer or in the search results is based on the data provided by the Providers
2. The Operator provides customers with online access to search, reservation and payment for hotel services offered by the Providers in the country and abroad. The Operator is responsible for issuing and delivering the Voucher (booking confirmation) in the event of a successful reservation made by the Customer through the Reservation System and successful payment by the Customer through the online payment gateway of the Operator's bank. Voucher (booking confirmation) is a proof of purchase of hotel services, which the Customer proves when drawing services at the hotel.
3. By making a reservation through the Reservation System, the Customer agrees to the processing of his personal data and declares that he also has the consent of other persons on whose behalf he makes the reservation. The provided personal data will be processed by the Operator for the purpose of making the reservation.
4. A confirmed and paid reservation through the reservation system is binding for both the Customer and the Provider. Modification or cancellation of the reservation by the Customer is possible only under the conditions specified in the reservation. These conditions are always stated on the Voucher (booking confirmation)
5. The Customer is entitled to file all possible complaints and grievances about the scope and quality of the provided hotel services directly with the Provider. The Operator recommends that the Customer file a complaint immediately on the spot and have the complaint protocol confirmed by the Provider. The Operator undertakes to develop the necessary cooperation to resolve the Customer's complaint.
Article VIII
Common and Final Provisions
1. Contractual relations between the Operator and the Customer, which are not further regulated in the GBTC, are governed by the law of the Slovak Republic.
2. Contractual relations between the Customer and the Provider not regulated in the GTC are governed by the law of the Slovak Republic, in particular Act no. 40/1964 Coll. (Civil Code) as amended, Act no. 513/1991 Coll. (Commercial Code) as amended, Act no. 108/2000 Coll. (on consumer protection in doorstep selling and mail order sales) as amended. In the event that the subject of the Performance is the provision of a tour pursuant to the Act on Tours, contractual relations are also governed by Act No. 281/2001 Coll. as amended (Act on Tours).
3. The Operator processes the Customer's personal data in accordance with Act No. 18/2018 Coll. on Personal Data Protection and on Amendments to Certain Regulations (hereinafter referred to as the “Personal Data Protection Act”) a Regulation of the European Parliament and Council (EU) 2016 / 679, of 27. April 2016 on the Protection of Individuals with regard to the Processing of Personal Data and on the Free Movement of such Data (GDPR). Privacy and cookie policies are detailed in Annex.
4. By filling out the form for receiving news, the Customer orders the sending of information e-mails about discounts and news offered on the Portal. Sending information e-mails is free of charge and the Customer may refuse it at any time by notifying his disagreement in writing at CND@ cnd.skOr click the logout link listed at the end of each information e-mail
The Operator publishes the GBTC on the Portal. The Operator is entitled to unilaterally amend or amend the GTC provisions. The amended or amended GBC come into effect on the day of publication of the new full text of the GBC on the Internet address www.cnd.sk/obchodne-podmienky.
6. The supervisory authority is the Slovak Trade Inspection, SOI Inspectorate for the Bratislava Region, with its registered office at Prievozská 32, PO Box 5, 827 99 Bratislava 27, Slovak Republic.
7. These GTC come into force and effect on 9.9.2020. Last update: 24.11.2022/2/4 - modified point I.XNUMX and supplemented point VI.XNUMX
